Mr. Haygeman broke the back of it on the last day when he said to her, "Ok, let's say that the man of your dreams wanders in here unannounced, takes one look at you and decides that you are the woman he wants; what did you do to make that happen?" She thought for a moment, "Well, nothing". Dan looked her straight in the eye and landed the final blow, "but he'd be yours to deal with". That's my friend Dan. Accountability is an attitude. Responsibility is an action. Ownership leads to empowerment, a bigger idea than control.